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Faqs

What payment options do you accept?

We accept payments from all major credit and debit card networks, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, Google Pay, and WordPress Pay.

Was I charged twice?

We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.

I get an error message when I enter my shipping and billing addresses. What’s going on?

Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your payment information or shipping address. Double-check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!

My order won’t go through. What should I do?

You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing, and shipping address, make sure you’re using the latest version of your web browser.

If you continue to receive error messages, please contact us at [email protected]

When will my order ship?

This is an estimated delivery timetable:

Region

Estimated Delivery Time

United States

7 – 20 days

Europe

7 – 20 days

Southeast Asia & Oceania

5 – 18 days

Other countries

10 – 28 days

Processing time: 2 – 10 days.

What to do if my item got damaged and has issues?

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We will notify you once we’ve finished examining your ticket and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

My item is not faulty but I’m not satisfied with it, Can I return it?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, just contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.